Refund policy

Gearlumix.com is committed to providing a reliable and transparent shopping experience. If you are not fully satisfied with your purchase, we offer a 30-day return and exchange policy starting from the date of delivery.

Eligibility:
Items must be unused, in original packaging, and in the same condition as received.

How to Start a Return:
Please contact our support team at SheilaGarcia2481@hotmail.com with your order number and reason for return. Our team will provide return instructions.

Refunds:
Once your returned item is received and inspected, refunds are processed within 5–10 business days and issued to your original payment method.

Exchanges:
If you request an exchange, we will ship a replacement after the original item is received and verified.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrives defective, damaged, or incorrect.